Frequently Asked Questions (FAQs)

General questions

What is the status of my order?

You can track your order status by the quick help at the right bottom corner of our site or in the page: Track My Order

Can I change my order?

Sure, please login first and find the order you want to change. If your order is not on shipping, you can cancel your order or modify it. Otherwise, you can return/refund in accordance with our returns policy.

Where do you ship?

We will deliver your product from US East or US West according to the shipping address on your order.

How long does it take to ship my order?

We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.

Payment

What payment methods do you accept?
Which currency will I be charged in?
Do you offer 3 or 4 times payment option?

Shipping

Do you offer fast shipping?

Returns

Do you accept returns?
What’s your return policy?
Are returns free?
How long does it take to process a return?

Other questions

Do you have physical stores?
Is there a warranty?